Chapter 1 Introduction to Human Factors Methods -- chapter 2 Data Collection Methods -- chapter 3 Task Analysis Methods -- chapter 4 Cognitive Task Analysis Methods -- chapter 5 Process Charting Methods -- chapter 6 Human Error Identification and Accident Analysis Methods -- chapter 7 Situation...

This paper uses a systemic approach to accident investigation, based upon AcciMaps, to model the events leading up to the shooting of Jean Charles de Menezes at Stockwell Underground station in July 2005. The model captures many of the findings of the Independent Police Complaints Commission's...

Since 1958 more than 80 journal papers from the mainstream ergonomics literature have used either the words 'complex' or 'complexity' in their titles. Of those, more than 90% have been published in only the past 20 years. This observation communicates something interesting about the way in which...

'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis...