Advances in Machine Learning (ML) led organizations to increasingly implement predictive decision aids intended to improve employees' decision-making performance. While such systems improve organizational efficiency in many contexts, they might be a double-edged sword when there is the danger of...

With free delivery of products virtually being a standard in E-commerce, product returns pose a major challenge for online retailers and society. For retailers, product returns involve significant transportation, labor, disposal, and administrative costs. From a societal perspective, product...