The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic and organizational challenges. This work provides an auction-based coordination mechanism that enables the allocation and pricing of service compositions in SVNs. The mechanism...

Well-defined interfaces and standardization allow for the composition of single Web services into value-added complex services. Such complex Web Services are increasingly traded via agile marketplaces, facilitating flexible recombination of service modules to meet heterogeneous customer demands....

Continuously growing and changing multinational companies oftentimes struggle with feterogeneous degrees of standardization. Especially in case of redesigning business processes that have been historically grown over decades, the capability of handling semi-structures process is central....

The introduction of smart meter technology is a great challenge for the German energy industry. It requires not only large investments in the communication and metering infrastructure, but also a redesign of traditional business processes. The newly incurring costs cannot be fully passed on to...

The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic and organizational challenges. This work provides an auction-based coordination mechanism that enables the allocation and pricing of service compositions in SVNs. The mechanism...

This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...