Reisinger, Yvette; Waryszak, Robert Z. - In: International Journal of Retail & Distribution Management 22 (1994) 5, pp. 20-28
Presents the results of an exploratory study on Japanese tourists′ perceptions of service quality in Australian shops. Eight areas of service were examined: the shop assistants′ friendliness, politeness, information giving, helpfulness, concern about customers, ability to speak Japanese,...