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Kompatibilität unterschiedlicher Geschäftsmodelle aus Kundensicht : eine Analyse am Beispiel der Luftverkehrsbranche
Graf, Luca - 2007
Persistent link: https://www.econbiz.de/10003555242
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Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo; Brodie, Roderick J.; Whittome, James - In: Journal of service research : JSR 13 (2010) 2, pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
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Special issue on pricing and revenue models in the new service economy /guest ed.: Irene C. L. Ng
Ng, Irene (contributor) - 2010
Persistent link: https://www.econbiz.de/10003985561
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju; Fang, Wenchang - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
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Circularity of customer service experience and customer perceived value
Helkkula, Anu; Kelleher, Carol - In: Journal of customer behaviour 9 (2010) 1, pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
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Relationships among service quality, customer satisfaction and customer perceived value : evidence from Iran's software indutry
Razavi, Seyed Mostafa; Safari, Hossein; Shafie, Hessam - In: Journal of management and strategy : JMS 3 (2012) 3, pp. 28-37
Persistent link: https://www.econbiz.de/10009573766
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2011 - Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
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The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin; Tseng, Ya-ling - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
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An exploratory research of patient perceived value in China
Qian, Hui; Li, Guo-bo; Chen, Hai-xiao; Zhang, Da-liang - In: Journal of medical marketing : device, diagnostic and … 11 (2011) 4, pp. 277-283
Persistent link: https://www.econbiz.de/10009547607