Considers the potential use of spreadsheets as decision‐support systems (DSS). Commences by considering the nature of DSS and the advantages and disadvantages of spreadsheets as DSS, and then proceeds to consider and illustrate some of the models that can be easily built with modern...

The management of the enhancement of the quality of service delivery is often primarily focused on minimising negative responses to product offerings, rather than maximising positive responses. To date there has been little debate on the negative aspects of quality. This paper reviews the...

Purpose The purpose of this paper is to construct and investigate relationships between knowledge-sharing factors, attitude and the intention to share of UK academics, as research on knowledge sharing in higher education is extremely sparse. Design/methodology/approach A research model and...

Purpose – The purpose of this paper is to explore why young people use and participate in social networking sites (SNSs) with specific reference to Bebo. Design/methodology/approach – A qualitative approach is employed in this paper with a view to exploring the uses and gratifications (U and...

Purpose – This paper aims to draw attention to the emerging phenomenon of business to business (B2B) digital content marketing, offers a range of insights and reflections on good practice and contributes to theoretical understanding of the role of digital content in marketing. B2B digital...

Establishes the clear link between learning and knowledge, and proposes a simple model, which makes this relationship explicit. A range of definitions of the learning organisation are drawn from the literature. Much of this literature makes little reference to that which is being learned...

All Web sites can be viewed as portals through which users have access to other parts of the Internet, but those Web sites whose primary objective is to guide users through the Internet, such as those of the search engines, shopping bots and other bots, and subject gateways, have a particular...

Customer knowledge is an important asset for all businesses. The rhetoric of e‐business emphasises the opportunities for knowing customers in the digital economy. This article sets the context with a brief summary of the key characteristics of the knowledge management paradigm. This is used as...

Purpose – This study seeks to contribute to understanding of knowledge management and, specifically, knowledge sharing in the public sector through a case study‐based investigation of knowledge management policies and strategies, and knowledge‐sharing processes in four UK police forces....

Purpose – This study aims to contribute to understanding of knowledge management and sharing in the public sector in the Middle East through a case study based investigation of knowledge management initiatives and associated challenges and barriers. Design/methodology/approach –...