Purpose This study aims to investigate the drivers that motivate employees and guests' hotel service participation to understand how that can influence the implementation of Value Co-Creation (VCC) in sub-Saharan African context. Design/methodology/approach Using an interpretive paradigm, the...

Policy services have generally escaped performance evaluation techniques. Traditionally, the evaluation of the quality of policy services has been internally driven, and has tended to rely on definitions and process practices determined by the service provider rather than customer definitions of...

MBA programmes, especially those not provided by the recognised premier league business schools, are often criticised as being “all things to all men”. They are essentially product driven and “sold” to the potential client. When organisations think about developing people to fulfil...

Purpose – The purpose of this paper is to illustrate the links between value creation and university business models in a dynamic global higher education marketplace. Design/methodology/approach – This paper combines primary and secondary research to critique the current “export led”...

Purpose – The purpose of this paper is to investigate whether the implementation of a defined competitive strategy – differentiation or cost leadership – brings about different value creation levels, where “value” is defined in a twofold perspective as “shareholder value” vs...

Purpose – This paper aims to introduce and describe the concept of the facility management (FM) value network which takes a subjective perspective and reflects upon the relationships amongst key FM stakeholders. The FM value network focuses on demand by considering client, customer and...

Purpose – The purpose of this paper is to conceptualize luxury customer value and empirically test the reliability and validity of the proposed structure of it. In addition, it aims to identify luxury customer value factors that influence brand relationship and behavioural intention....

Value is a word that is frequently used by consumers, retailers and manufacturers. Understanding how consumers define value is imperative to the success of the industry. Value has often been defined as price or quality; other factors such as time, energy, product category and type of retail...

Retailers talk about giving value to consumers, but the literature yields no clear definition of value. This study represents an initial attempt to define value empirically from a retailer and consumer perspective based on consumer user experience with apparel products and retailers chosen to...

Purpose The construction industry in many developing countries is reluctant to apply value engineering (VE) due to uncertainty of outcomes. The purpose of this paper is to examine the existing practices of VE techniques and make recommendations to organisations and national construction...