Analyses the system of work in the maintenance departments of 59 Saudi industries and services. The sample includes 13 manufacturing, 12 metals, nine chemical and 25 other industries and services. The data were collected by a specially designed survey. Results show that maintenance departments...

Notes, in recent years, an increase of interest in the field of service parts inventory ‐ particularly in the computer industry. Explains that the computer industry is a highly competitive industry; products have to be repaired as quickly as possible, since slow repair can lead to loss of...

Service parts are needed for maintenance of industrial systems as well as for consumer products. Their logistics has an inherent difficulty: common models for inventory management are invalid, as the demand process is different and demand data scarce. The paper discusses experiences gained in...

Describes the design and analysis of a computer‐based information system for inventory management in a computer service company. Studies the existing manual system for possible adaptation and necessary modifications and identifies the requirements of the users and the components of the system....

Purpose – The purpose of this paper is to highlight the fact that brand image creation is an elaborate and long‐term activity through consistent strategic initiatives and the importance of understanding customer expectations and delivering them consistently. Design/methodology/approach –...

Purpose – Despite the proven benefits of high‐performing spare parts logistics, recommendations on how to organize spare parts logistics in China are rather rare. The absence of spare parts logistics concepts for China is surprising, since the spare part business is the profit pool of the...

Purpose – The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several...

Purpose – The purpose of this paper is to develop a benchmarking framework for the analysis of the supply network configuration of companies and exemplify its applications in the Indian automotive sector. Design/methodology/approach – The authors combine elements of relationship and network...