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The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service

Choi, Beom Joon; Kim, Hyun Sik - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 188-204

Persistent link: https://www.econbiz.de/10009759418

Patience and the adoption of electric vehicles : an application of the dual-self model

Chu, Wujin; Kim, Hyun Sik; Im, Meeja - In: Journal of business economics : JBE 91 (2021) 6, pp. 851-866

Persistent link: https://www.econbiz.de/10012617774

The influence of customer experience quality on customers' behavioral intentions

Kim, Hyun Sik; Choi, Beom Joon - In: Services marketing quarterly 34 (2013) 4, pp. 322-338

Persistent link: https://www.econbiz.de/10010208590

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Kim, Hyun Sik; Choi, Beom Joon - In: The journal of services marketing 30 (2016) 4, pp. 384-397

Persistent link: https://www.econbiz.de/10011615454

Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings

Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476

Persistent link: https://www.econbiz.de/10011970135

Louer ou acheter son logement? : réflexions sur le rôle de l'avenir dans ce choix

Guillot, Michel - In: Consommation 12 (1965) 2, pp. 17-46

Persistent link: https://www.econbiz.de/10002545568

Loyers et revenus des nouveaux locataires : d'après un sous-échantillon de l'enquête-logement réalisée par l'I.N.S.E.E. en 1961

Guillot, Michel - In: Consommation 11 (1964) 3, pp. 83-97

Persistent link: https://www.econbiz.de/10002545576

Quelle est la rentabilité des capitaux investis dans les logements en location?

Guillot, Michel - In: Consommation 12 (1965) 1, pp. 3-30

Persistent link: https://www.econbiz.de/10002545588

Online customer-to-customer interactions, customer–firm affection, firm-loyalty and participation intention

Choi, Beomjoon; Kim, Hyun Sik - In: Asia Pacific Journal of Marketing and Logistics 32 (2020) 8, pp. 1717-1735

Purpose: This study aims to investigate the impact of three types of online customer-to-customer interaction qualities on customers' participation intention through customer–firm affection in online mass service contexts to address the influence of several types of intercustomer interactions....

Persistent link: https://www.econbiz.de/10012274815

Customer-to-customer interaction quality, promotion emotion, prevention emotion and attitudinal loyalty in mass services

Choi, Beomjoon; Kim, Hyun Sik - In: Journal of Service Theory and Practice 30 (2020) 3, pp. 257-276

Purpose: The current study aims to explore the relationships between three kinds of customer-to-customer (C2C) interaction quality and brand loyalty via customer promotion and prevention emotions. Design/methodology/approach: In order to test the model, we gathered self-administered data...

Persistent link: https://www.econbiz.de/10012279116