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The antecedents of relationship quality in Malaysia and New Zealand
Oly Ndubisi, Nelson; Khoo‐Lattimore, Catheryn; Yang, Lin - In: International Journal of Quality & Reliability Management 28 (2011) 2, pp. 233-248
Purpose – The purpose of this paper is to examine the relationship between the relational dynamics, namely trust, personalisation, communication, conflict handling and empathy, and relationship quality in the banking industry of two culturally dissimilar nations – Malaysia and New Zealand....
Persistent link: https://www.econbiz.de/10014800630
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The antecedents of relationship quality in Malaysia and New Zealand
Ndubisi, Nelson Oly; Khoo-Lattimore, Catheryn; Yang, Lin; … - In: International journal of quality & reliability management 28 (2011) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10008813295
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Innovation strategy and performance of international technology services ventures : the moderating effect of structural autonomy
Ndubisi, Nelson Oly; Capel, Celine Marie; Ndubisi, Gibson C. - In: Journal of service management 26 (2015) 4, pp. 548-564
Persistent link: https://www.econbiz.de/10011416708
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Long-term oriented marketing relationships and ethical conduct in outsourcing sector
Ndubisi, Nelson Oly; Malhotra, Naresh K.; Capel, Celine … - In: Psychology & marketing 33 (2016) 5, pp. 372-388
Persistent link: https://www.econbiz.de/10011485883
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Measuring individual well-being : a multidimensional index integrating subjective well-being and preferences
Yang, Lin - 2017
Persistent link: https://www.econbiz.de/10011669298
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The relationship between poverty and inequality : concepts and measurement
Yang, Lin - 2017
Persistent link: https://www.econbiz.de/10011751354
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The relationship between poverty and inequality : resource constraint mechanisms
Yang, Lin - 2018
Persistent link: https://www.econbiz.de/10011956537
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The net effect of housing-related costs and advantages on the relationship between inequality and poverty
Yang, Lin - 2018
Persistent link: https://www.econbiz.de/10011956539
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A research on the psychological contract structure between service enterprises and customers : an empirical research on China's banking industry
Li, Yang; Lin, Yang - In: Nankai business review international 1 (2010) 3, pp. 317-337
Persistent link: https://www.econbiz.de/10008649374
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Forecasting sales of new virtual goods with the Elo rating system
Yang, Lin; Dimitrov, Stanko; Mantin, Benny - In: Journal of revenue and pricing management 13 (2014) 6, pp. 457-469
Persistent link: https://www.econbiz.de/10010508102