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Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel; Theodoulidis, Babis; … - In: Journal of service research : JSR 17 (2014) 3, pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
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Getting in with the "in" crowd : how to put marketing back on the CEO's agenda
Klaus, Philipp; Edvardsson, Bo; Kleiningham, Timothy L.; … - In: Journal of service management 25 (2014) 2, pp. 195-212
Persistent link: https://www.econbiz.de/10010343483
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Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie; Gruber, Thorsten; Gustafsson, Anders - In: Journal of business research : JBR 130 (2021), pp. 736-740
Persistent link: https://www.econbiz.de/10012544899
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The dual threat of COVID-19 to health and job security : exploring the role of mindfulness in sustaining frontline employee-related outcomes
Xie, Junyi; Ifie, Kemefasu; Gruber, Thorsten - In: Journal of business research : JBR 146 (2022), pp. 216-227
Persistent link: https://www.econbiz.de/10013271391
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The dawn of the ai robots : towards a new framework of ai robot accountability
Tóth, Zsófia; Caruana, Robert; Gruber, Thorsten; … - In: Journal of business ethics : JBE 178 (2022) 4, pp. 895-916
Persistent link: https://www.econbiz.de/10013271623
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Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko; De Keyser, Arne; Edvardsson, Bo; … - In: Journal of business research : JBR 134 (2021), pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander; … - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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Co-creation in radical service innovation : a systematic analysis of microlevel processes
Perks, Helen; Gruber, Thorsten; Edvardsson, Bo - In: The journal of product innovation management : an … 29 (2012) 6, pp. 935-951
Persistent link: https://www.econbiz.de/10010219636
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Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
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Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie; Gruber, Thorsten; Gustafsson, Anders - In: Journal of business research : JBR 116 (2020), pp. 351-355
Persistent link: https://www.econbiz.de/10012257617