. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …

. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …

The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based … on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums …’ satisfaction and predict future behavior. Future behavior is often subject to visitors’ place of residence. The type of museum is …