Showing 11 - 20 of 15,034
Persistent link: https://www.econbiz.de/10014369822
. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …
Persistent link: https://www.econbiz.de/10010783060
This study examines whether the level of product involvement influences how emotions drive consumer satisfaction. Based … moderating role of product involvement on the consumption-elicited emotions and satisfaction link. … on the Theory of the Hedonic Asymmetry we analyze through Structural Equation Modeling (SEM) how emotions drive consumer …
Persistent link: https://www.econbiz.de/10012115961
The purpose of this paper is to study the links between quality and consumers' emotions and eventually with their … satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers …' emotions towards the product/service provider's performance. The existing approaches used in measuring quality have certain …
Persistent link: https://www.econbiz.de/10011938895
This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …
Persistent link: https://www.econbiz.de/10010369407
explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables … on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted … expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory …
Persistent link: https://www.econbiz.de/10010280550
Persistent link: https://www.econbiz.de/10011431956
We study the effects of competition in a context in which people's actions can not be contractually fixed. We find that in such an environment the very presence of competition does neither increase efficiency nor does it yield any payoff gains for the short side of the market. We also find that...
Persistent link: https://www.econbiz.de/10011335225
Persistent link: https://www.econbiz.de/10009749838
This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …
Persistent link: https://www.econbiz.de/10009752872