Griffin, Abbie; Hauser, John R. - In: Marketing Science 12 (1993) 1, pp. 1-27
In recent years, many U.S. and Japanese firms have adopted Quality Function Deployment (QFD). QFD is a total-quality-management process in which the “voice of the customer” is deployed throughout the R&D, engineering, and manufacturing stages of product development. For example, in the first...