This article results from our collaborative project with a Finnish bank aiming to evaluate the sales performance of bank branches. The management wishes to evaluate the branches’ ability to generate profit, which rules out the pure technical efficiency considerations. The branches operate in...

Interactive approaches employing cone contraction for multi-criteria mixed integer optimization are introduced. In each iteration, the decision maker (DM) is asked to give a reference point (new aspiration levels). The subsequent Pareto optimal point is the reference point projected on the set...

In marketing research the measurement of individual preferences and assessment of utility functions have long traditions. Conjoint analysis, and particularly choice-based conjoint analysis (CBC), is frequently employed for such measurement. The world today appears increasingly customer or user...

Purpose – Consumer values increasingly favor sustainable development in products and services, thereby fostering the need to develop new operational and managerial practices that support sustainability in supply chain management. The purpose of this study is to identify relevant product...