Customer relationship management (CRM) plays an important role in ensuring the success of companies. Attracting and retaining valuable, satisfied, and loyal customers are important goals of CRM. The aim of the paper is to highlight the crucial role of the relationship between companies and their...

The emergence, spreading and dissemination of scientific knowledge currently surpasses the capacity of assimilation and processing by one individual, requiring multidisciplinary and multigenerational team research. The need of interaction and networking uptakes more and more in the management of...