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Logistics service quality and...
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Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
27
Einzelhandel
26
Retail trade
26
Kundenzufriedenheit
25
Spain
25
Consumer behaviour
24
Konsumentenverhalten
24
Spanien
22
Brand image
17
Markenimage
16
Service quality
16
Dienstleistungsqualität
15
Hotel industry
14
Hotellerie
14
Information technology
14
Lieferantenmanagement
14
Supplier relationship management
14
Informationstechnik
13
Brand management
12
Innovation
12
Markenführung
12
Satisfaction
11
Brand equity
9
Croatia
9
Customer value
9
Kundenwert
9
Loyalty
9
Betriebliche Wertschöpfung
8
Retailing
8
Value creation
8
Sustainability
7
Confidence
6
Nachhaltige Entwicklung
6
Relationship benefits
6
Sustainable development
6
Value dimensions
6
Vertrauen
6
Viral marketing
6
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Online availability
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Undetermined
80
Free
24
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Article
188
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
82
Aufsatz in Zeitschrift
82
research-article
21
Aufsatz im Buch
9
Book section
9
Article
6
Case study
1
Fallstudie
1
review
1
review-article
1
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Language
All
English
128
Undetermined
39
Spanish
25
Author
All
Gil Saura, Irene
113
Gil-Saura, Irene
51
Berenguer Contrí, Gloria
30
Moliner-Velázquez, Beatriz
23
Ruiz-Molina, Maria-Eugenia
23
Gallarza, Martina G.
21
Ruiz-Molina, María-Eugenia
17
Fuentes-Blasco, Maria
16
Šerić, Maja
16
Gil, Irene
14
Fuentes-Blasco, María
10
Frasquet, Marta
9
Servera-Francés, David
9
Ruiz Molina, María Eugenia
8
Ruiz-Molina, Maria Eugenia
8
Saura, Irene Gil
8
Arteaga, Francisco
7
Berenguer-Contrí, Gloria
7
Fuentes Blasco, María
7
Contrí, Gloria Berenguer
6
Fuentes Blasco, M.
6
Moliner Velázquez, Beatriz
6
Mollá Descals, Alejandro
6
Ruiz Molina, M. E.
6
Cervera, Amparo
5
Frasquet Deltoro, Marta
5
Marín, Antonio
5
Mollá, Alejandro
5
Blasco, María Fuentes
4
Del Chiappa, Giacomo
4
Holbrook, Morris B.
4
Moliner-Velazquez, Beatriz
4
Ruiz Molina, Maria Eugenia
4
Vallet, Teresa
4
Šeric, Maja
4
Arteaga-Moreno, Francisco
3
Berenguer, Gloria
3
Berenguer-Contri, Gloria
3
Frasquet-Deltoro, Marta
3
Moise, Mihaela Simona
3
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Institution
All
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Published in...
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Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
10
Cuadernos de economía y dirección de la empresa : CEDE
6
International Journal of Retail & Distribution Management
6
International journal of retail & distribution management
6
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
6
Service business
6
The international review of retail, distribution and consumer research
6
Industrial management & data systems
5
Journal of Services Marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
European retail research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Información comercial española : ICE : revista de economía
4
Journal of Product & Brand Management
4
Journal of hospitality marketing & management
4
Management Decision
4
The journal of brand management : an international journal
4
The journal of services marketing
4
Tourism Review
4
Apas Papers
3
Economic research
3
International Journal of Contemporary Hospitality Management
3
International journal of hospitality management
3
International journal of retail and distribution management
3
Journal of Business & Industrial Marketing
3
Journal of Hospitality and Tourism Technology
3
Journal of retailing and consumer services
3
Management decision : MD
3
The service industries journal
3
Información comercial española : ICE ; revista de economía
2
International journal of management & enterprise development : IJMED
2
International journal of sustainable economy
2
International journal of technology marketing : IJTMkt
2
Journal of Hospitality and Tourism Insights
2
Journal of business-to-business marketing
2
Journal of vacation marketing : an international journal
2
Strategic marketing in tourism services
2
The Service Industries Journal
2
The journal of product & brand management
2
Tourism review : the official journal of the AIEST
2
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Source
All
ECONIS (ZBW)
94
OLC EcoSci
42
Other ZBW resources
41
RePEc
9
EconStor
6
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1
Retail customer segmentation based on relational benefits
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003891267
Saved in:
2
El futuro de los hipermercados en España : ¿qué se puede aprender de la experiencia francesa?
Cliquet, Gérard
;
Perrigot, Rozenn
;
Gil Saura, Irene
- In:
Información comercial española : ICE : revista de …
828
(
2006
),
pp. 35-52
Persistent link: https://www.econbiz.de/10003328345
Saved in:
3
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
4
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
5
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
6
Determinantes del comportamiento de queja y su importancia en la segmentación de clientes insatisfechos
Moliner Velázquez, Beatriz
;
Gil Saura, Irene
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
36
(
2008
),
pp. 113-149
Persistent link: https://www.econbiz.de/10003798144
Saved in:
7
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
8
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
9
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
10
Automation of warehouse management and assortment in the distribution of durable goods : an analysis for the ceramics and building supplies industry in Spain
Mollá Descals, Alejandro
;
Gil Saura, Irene
; …
- In:
Journal of marketing channels : ... distribution …
16
(
2009
)
4
,
pp. 375-390
Persistent link: https://www.econbiz.de/10003912744
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