Mysen, Tore; Svensson, Göran; Payan, Janice M. - In: Marketing Intelligence & Planning 29 (2011) 2, pp. 123-140
Purpose – This study includes relationship marketing concepts (i.e. trust, commitment, and satisfaction) as precursors to transaction cost theory outcomes (i.e. specific investments, opportunism, and formalization) which are rarely, if ever, included together. Trust and commitment lead to...