This paper examined the mediating role of emotional intelligence in the relationship between psychological empowerment and job performance. The quantitative approach was employed using a survey research design with a sample of 289 respondents from the star-rated hotels in the Central Region,...

A substantial body of literature has analyzed the influence of psychological empowerment on individual and organizational outcomes. However, there is still a need to examine how empowered employees achieve higher performance. To fill this gap in the literature, this study analyzed the mediating...

Despite its importance to the global economy and its role in generating foreign currency profits for many countries, the tourism industry is not without its share of problems. This calls for research on the causes of improved productivity in the workplace. Therefore, this study aimed to...

Psychological Capital (PsyCap) as a personal resource is a central component of the positive behaviour of an organization that motivates employees for productivity and performance. The components of PsyCap (self-efficacy, hope resilience, and optimism) form the coping mechanism in reducing the...