The ethics of recent productivity improvement strategies requires an open and inclusive dialogue among diverse stakeholders, as well as customer-based accountability. By contrast, the expertise of managers in the past tended to drive a public productivity improvement process that involved little...

This article seeks to provide a comprehensive model of leadership applicable to managers in the public sector. Although it is based on the leadership literature, the format is intended for practitioners and teachers; that is, although it uses a highly detailed specification of leadership...

Municipal wireless networks (MWN) strive to provide broader access to the internet with some form of governmental support, usually from a city. They have generated considerable interest this decade with hundreds being launched, and recently have garnered notoriety with the withdrawal of...

pt. 1. Introduction to leadership studies -- pt. 2. Mainstream leadership discourse -- pt. 3. New leadership discourse -- pt. 4. Competency-based leadership practice -- pt. 4. Responsibility-based leadership practice.