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Crashing of stochastic processes by sampling and optimisation

Gutjahr, Walter J.; Strauss, Christine; Toth, Martin - In: Business Process Management Journal 6 (2000) 1, pp. 65-83

The application of advanced methods of process management is essential, especially in those fields in which activity durations can be determined only vaguely, while at the same time a highly competitive market enforces strict completion schedules through the implementation of penalties. The...

Persistent link: https://www.econbiz.de/10014687429

The process of establishing a BPR paradigm

Towill, Denis R. - In: Business Process Management Journal 7 (2001) 1, pp. 8-23

This paper describes a conceptual model of the process by which a “fad” makes the important transition to “paradigm”. It is a distinctive contribution to management theory whereby transferable principles are evaluated as a set of business paradigms. The heart of the transformation...

Persistent link: https://www.econbiz.de/10014687450

Re‐engineering revisited: a simulation approach

Akin Aksu, A. - In: Business Process Management Journal 7 (2001) 2, pp. 131-138

In the last 10‐15 years rapid changes in the world along with globalization have had great effects on almost all countries and enterprises. This is especially the case for companies faced with international competition. Also, these enterprises have had to take notice of scarce resources...

Persistent link: https://www.econbiz.de/10014687458

Rationalizing the customer service process

Kim, Hee‐Woong; Kim, Young‐Gul - In: Business Process Management Journal 7 (2001) 2, pp. 139-156

, performance simulation, and contingent change guidelines. For the validation test, we compared the proposed method with other … risk of service redesign projects by enabling the better understanding of the performance simulation data from the proposed …

Persistent link: https://www.econbiz.de/10014687459

Using business‐process simulation within a business‐process reengineering approach

Greasley, Andrew - In: Business Process Management Journal 9 (2003) 4, pp. 408-420

This paper presents a case study of the use of business‐process simulation within the context of a business …‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the … aims of a business‐process simulation (BPS) study to the strategic aims of the organisation and incorporates a …

Persistent link: https://www.econbiz.de/10014687525

Business‐process modelling and simulation for manufacturing management

Barber, K.D.; Dewhurst, F.W.; Burns, R.L.D.H.; Rogers, … - In: Business Process Management Journal 9 (2003) 4, pp. 527-542

) and business‐process simulation (BPS) help to facilitate process thinking. BPM provides management with a static …

Persistent link: https://www.econbiz.de/10014687531

A simulation approach to restructuring call centers

Lam, Kokin; Lau, R.S.M. - In: Business Process Management Journal 10 (2004) 4, pp. 481-494

improvement opportunities, a simulation approach is used to explore the different options and to evaluate the results for … opportunity is to merge the existing resources into a single call center. Assured by the simulation findings, management is able …

Persistent link: https://www.econbiz.de/10014687574

Business process design: flexible modelling with multiple levels of detail

Baldwin, Lynne P.; Eldabi, Tillal; Paul, Ray J. - In: Business Process Management Journal 11 (2005) 1, pp. 22-36

modelling. In such cases simulation can be used to help overcome this problem. This paper presents an investigation of … simulation packages. Design/methodology/approach – These simulation packages were investigated regarding their abilities to model … business processes related to manufacturing systems. Findings – The research findings suggest that no one simulation package …

Persistent link: https://www.econbiz.de/10014687590

Objektorientierte Simulation und genetische Algorithmen zur Produktionsplanung und -steuerung

Claus, Thorsten - 1996

Persistent link: https://www.econbiz.de/10013388566

Simulations give sales training a dose of reality

Gielda, S. - In: Human Resource Management International Digest 20 (2012) 4

Persistent link: https://www.econbiz.de/10014753452