Knowledge sharing and knowledge transfer within the corporation form an important source of knowledge capital within multinational corporations (MNCs). With the development of social media technologies, more and more MNCs are adopting knowledge sharing platform to facilitate the knowledge...

RFID technology is being widely embraced in the supply chain, by manufacturers, retailers, and logistics firms. Although its advocates include retail giants like Wal-Mart, not everyone is enthusiastic about its benefits. It is not clear whether RFID is a boon or a curse to the supply chain: the...

Call center managers are facing increasing pressure to reduce costs while maintaining acceptable service quality. Consequently, they often face constrained stochastic optimization problems, minimizing cost subject to service-level constraints. Complicating this problem is the fact that...

In the health-care domain, diagnostic service centers provide advice to patients over the phone about what the most appropriate course of action is based on their symptoms. Managers of such centers must strike a balance between accuracy of advice, callers' waiting time, and staffing costs by...

We consider a discrete-time supply chain for perishable goods having separate demand streams for items of different ages. For a good that has two periods of lifetime, we build a model that generalizes and/or subsumes many of the models in the literature and study the effectiveness of two...