Giacosa, Elisa; Mazzoleni, Alberto; Usai, Antonio - In: Business Process Management Journal 24 (2018) 5, pp. 1145-1162
Purpose: Although Business Process Management (BPM) is a critical issue and small- and medium-sized family firms (SMFFs) frequently adopt process organization, very little literature focuses on the processes by which family firms remain distinctive (Chrisman et al., 2016) or on their approach...