For a given planning horizon, workforce composition and set of labor requirements, personnel scheduling often reduces to solving three problems. The first is concerned with the assignment of days off; the second involves assigning workers to shifts during the day; and the third involves the...

This paper presents a strategic analysis of the network design problem faced by pickup and delivery companies operating in metropolitan areas and serving two or more classes of customers. The focus is on a division that treats commercial and residential customers separately, a situation...

This paper presents an algorithm for minimizing the monthly cost of telecommunications networks characterized by multichannel queues with forced balking and hierarchical routing plans. The problem is of major interest to resellers of long distance services and corporate network managers who...

This paper is concerned with the problem of determining the optimal size and composition of a permanent workforce needed to run a facility when demand is specified by a workstation group (WSG) for up to 24 hours a day, 7 days a week. For full-time employees, a solution is characterized by a bid...

The purpose of this paper is to investigate an one-supplier-one-retailer supply chain that experiences a disruption in demand during the planning horizon. While demand uncertainty has long been a central research issue in supply chain management, little attention has been given to disruptions...