Data Envelopment Analysis (D.E.A.) has been widely studied in the literature since its inception in 1978. The methodology behind the classical D.E.A., the oriented method, is to hold inputs (outputs) constant and to determine how much of an improvement in the output (input) dimensions is...

The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the...

A New Look at Spatially Competitive Facility Location Models -- A Spatial Nash Equilibrium Model -- Investigating the Use of the Core as a Solution Concept in Spatial Price Equilibrium Games -- Computational Aspects of the International Coal Trade Model -- Demand Homotopies for Computing...

I. Overview -- 1. Introduction -- 2. The Art and Science of Decision Making: The Analytic Hierarchy Process -- 3. Applications of the Analytic Hierarchy Process: A Categorized, Annotated Bibliography -- II. Recent Developments -- 4. Group Decision Making and the AHP -- 5. An Alternate Measure of...

The financial services industry is the major investor in information technology in the U.S. economy; the typical bank spends as much as 15% of non-interest expenses on IT. A persistent finding of research into the performance of financial institutions is that performance and efficiency vary...

Data Envelopment Analysis (DEA) has been widely studied in the literature since its inception in 1978 and is a key analytical technique used in Wharton's performance analysis for retail delivery systems. The methodology behind the classical DEA, the oriented method, is to hold inputs (outputs)...

Call centers are quickly becoming the major point of contact for serving customers and generating new revenue in a variety of industries. No where is this growth in the importance of call centers more apparent than in the financial services industry. This paper presents the results of a survey...

This case study in retail banking reviews the work of a Wharton School research team which has been tracking the process of change at one of the larger American commercial banks. The bank is referred to by the pseudonym "National Bank." The team's research focuses on how a bank chooses what...