The research presented in the paper aims to develop long-term companionship between cognitively imperfect robots and humans. In order to develop cognitively imperfect robot, the research suggests to implement various cognitive biases in a robot's interactive behaviours. In the authors'...

Purpose: The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in different service contexts, it is still largely unknown how dimensions such as empathy and responsiveness...