This study investigates how the information that individuals accumulate through helping others in a customer support crowdsourcing community influences their ability to generate novel, popular, and feasible ideas in an innovation crowdsourcing community. A customer support crowdsourcing...

Why do some organizations learn at faster rates than others? Why do organizations "forget"? Could productivity gains acquired in one part of an organization be transferred to another? These are among the questions addressed in Organizational Learning: Creating, Retaining and Transferring...

How does prior experience influence team creativity? We address this question by examining the effects of task experience acquired directly and task experience acquired vicariously from others on team creativity in a product-development task. Across three laboratory studies, we find that direct...