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Segmentation of spatially dependent geographical units : model and application

Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956

Persistent link: https://www.econbiz.de/10011855763

Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics

Singla, Bhim Sain; Aggarwal, Himanshu - In: International journal of business information systems : … 27 (2018) 2, pp. 135-176

Persistent link: https://www.econbiz.de/10011849274

Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport

Gajawska, Teresa; Grigoroudis, Evangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561

Persistent link: https://www.econbiz.de/10011850057

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Does ownership matter in service quality?

Adeinat, Iman M.; Gregg, Charles - In: International journal of services and operations management 30 (2018) 2, pp. 254-266

Persistent link: https://www.econbiz.de/10011886152

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Market orientation and customer satisfaction : the role of service quality and innovation

Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167

Persistent link: https://www.econbiz.de/10012135585

The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran

Azad, Naser; Sadeghifar, Mohammad - In: International journal of business innovation and research 20 (2019) 1, pp. 129-144

Persistent link: https://www.econbiz.de/10012144499

The impact of service quality in postal services: the mediating role of self-service technology

Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419

Persistent link: https://www.econbiz.de/10012145308

The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128