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Analyzing effectiveness of service quality in Tirupattur post office toward postal life insurance (PLI) and rural postal life insurance (RPLI)

Rasadurai, Dakshayini; Raguraman, M. - In: International journal of financial engineering 10 (2023) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10014251220

Impact of internal marketing on the customer perceptions in SMEs

Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396

Persistent link: https://www.econbiz.de/10013367345

The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta

Christanto, Yohanes Michael; Santoso, Singgih - 2022

Persistent link: https://www.econbiz.de/10013445142

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...

Persistent link: https://www.econbiz.de/10013550051