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The Impact of a Customer Servi...
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Han, Heesup
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Straume, Odd Rune
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46
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Gravelle, Hugh
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Brekke, Kurt R.
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Bauer, Hans H.
31
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30
Ringle, Christian M.
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Edvardsson, Bo
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Hyun, Sunghyup Sean
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Pathak, Parag A.
29
Sparks, Beverley
29
Wirtz, Jochen
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Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
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Rockoff, Jonah E.
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26
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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Fördergesellschaft Marketing an der Universität Augsburg
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European Journal of Marketing
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International Journal of Contemporary Hospitality Management
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International journal of quality and service sciences
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
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Asia Pacific journal of marketing and logistics
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21
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
22
Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe
;
Fragnière, Emmanuel
; …
- In:
International journal of economics and accounting : IJEA
5
(
2014
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
Saved in:
23
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
24
Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
Saved in:
25
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
26
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
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27
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
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28
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah
;
Nipa, Nymatul Jannat
;
Rashid, Mamunur
- In:
International journal of business and economics …
4
(
2015
)
2
,
pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
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29
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
30
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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