In many service industries, companies compete with each other on the basis of the waiting time their customers' experience, along with the price they charge for their service. A firm's waiting time standard may either be defined in terms of the expected value or a given, for instance 95%,...

We develop a model for the competitive interactions in service industries where firms cater to multiple customer classes or market segments with the help of shared service facilities or processes, so as to exploit pooling benefits. Different customer classes typically have distinct sensitivities...

We analyze a general market for an industry of competing service facilities. Firms differentiate themselves by their price levels and the waiting time their customers' experience, as well as different attributes not determined directly through competition. Our model therefore assumes that the...

We develop a model for the competitive interactions in service industries where firms cater to multiple customer classes or market segments with the help of shared service facilities or processes so as to exploit pooling benefits. Different customer classes typically have distinct sensitivities...

We analyze a general model in which, at each echelon of the supply process, an arbitrary number of firms compete, offering one or multiple products to some or all of the firms at the next or possibly subsequent echelons or directly to the end consumer. At each echelon, the offered products are...

In this paper, we postulate a general class of price competition models with mixed multinomial logit demand functions under affine cost functions. In these models, the market is partitioned into a finite set of market segments. We characterize the equilibrium behavior of this class of models in...

The question of what impact mergers and acquisitions have on key equilibrium performance measures is fundamental to our understanding of competitive dynamics in an oligopolistic industry. We address these questions in the context of price competition models with differentiated goods and...

We address a generic price competition model in an industry with an arbitrary number of competitors, each offering all or a subset of a given line of N products. The products are substitutes in the sense that the demand volume of each product weakly increases whenever the price of another...