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A queueing model for customer rescheduling and no-shows in service systems
Tang, Yue; Jiang, Houyuan; Xie, Jingui; Zheng, Zhichao - In: Operations research letters 49 (2021) 6, pp. 821-828
Persistent link: https://www.econbiz.de/10013266039
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Analytically simple and computationally efficient solution to GI/Geom/1 queues involving heavy-tailed distributions
Chaudhry, Mohan L.; Kim, James J. - In: Operations research letters 44 (2016) 5, pp. 655-657
Persistent link: https://www.econbiz.de/10011596615
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Effects of rescheduling on patient no-show behavior in outpatient clinics
Liu, Jiayi; Xie, Jingui; Yang, Kum-khiong; Zheng, Zhichao - In: Manufacturing & service operations management : M & SOM 21 (2019) 4, pp. 780-797
Persistent link: https://www.econbiz.de/10012147034
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Optimal appointment scheduling with no-shows and exponential service time considering overtime work
Tang, Jiafu; Yan, Chongjun; Fung, Richard Y. K. - In: Journal of management analytics 1 (2014) 2, pp. 99-129
Persistent link: https://www.econbiz.de/10011729407
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A simulation optimization approach for the appointment scheduling problem with decision-dependent uncertainties
Homem-de-Mello, Tito; Kong, Qingxia; Godoy-Barba, Rodrigo - In: INFORMS journal on computing : JOC ; charting new … 34 (2022) 5, pp. 2845-2865
Persistent link: https://www.econbiz.de/10014325582
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A novel and efficient real-time sequencing strategy for appointment scheduling with unpunctual patients
Li, Chao; Yang, Zhi; Yang, Fajun; Wang, Feng - In: Journal of scheduling : JOS 27 (2024) 2, pp. 135-149
Persistent link: https://www.econbiz.de/10015049195
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A cost-effective urgent care policy to improve patient access in a dynamic scheduled clinic setting
Huang, Yu-li; Zuniga, Paulina; Marcak, Justin - In: Journal of the Operational Research Society : OR 65 (2014) 5, pp. 763-776
Persistent link: https://www.econbiz.de/10010364702
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Outcomes-based reimbursement policies for chronic care pathways
Zorc, Sasa; Chick, Stephen E.; Hasija, Sameer - 2017
Persistent link: https://www.econbiz.de/10011711300
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Outcomes-based reimbursement policies for chronic care pathways
Zorc, Sasa; Chick, Stephen E.; Hasija, Sameer - 2023 - Revised version of 2021/38/TOM
Persistent link: https://www.econbiz.de/10013549058
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Beyond patient classification : using individual patient characteristics in appointment scheduling
Salzarulo, Peter A.; Mahar, Stephen; Modi, Sachin - In: Production and operations management : an international … 25 (2016) 6, pp. 1056-1072
Persistent link: https://www.econbiz.de/10011507726