The book addresses the most recent challenges faced by the postal and delivery sector. This book includes original essays by prominent researchers and practitioners in the field of postal and delivery economics, originally presented at the 28th Conference on Postal and Delivery Economics held...

The sudden surge in the e-commerce sector has sparked concerns in several economies in the world, particularly in India. The country's traders' associations have complained that the online retail sector (dominated by e-commerce majors) has been growing at the expense of the offline retail...

Purpose This research posits that e-vendors can use product aesthetic information (PAI) as a strategic positing tool to shape consumers’ perceptions of e-vendors’ websites. Design/methodology/approach To test this framework, variations on a garment’s color (a crucial element of product...

Purpose – This paper aims to propose a framework that integrated the technology acceptance model (TAM), theory of planned behaviour (TPB) and technology-organization-environment (TOE) and extended the constructs to enrich literature and capture some peculiarities of small and medium-scale...

Purpose – This study aims to develop adoption barriers model that captures location factors and non-transparency in government support programs, and attempted to unveil why certain locations offer more adoption opportunities than others. Design/methodology/approach – The opinions of small...

Intro -- Technology Mediated Service Encounters -- Editorial page -- Title page -- Copyright page -- Table of contents -- Acknowledgements -- List of tables -- List of figures -- An introduction to technology mediated service encounters -- Part I - Social services -- Part II - Call centres --...