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From self-service to super-service : a resource mapping framework for co-creating value by shifting the boundary between provider and customer

Campbell, Christopher S.; Maglio, Paul P.; Davis, Mark M. - In: Information systems and e-business management : ISeB 9 (2011) 2, pp. 173-191

Persistent link: https://www.econbiz.de/10009129720

Handbook of Service Science, Volume II

Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2019

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting...

Persistent link: https://www.econbiz.de/10012395995

Handbook of service science ; Volume 2

Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2019

Persistent link: https://www.econbiz.de/10011918669

Guest editorial : how technology is changing the design and delivery of services

Davis, Mark M.; Spohrer, James C.; Maglio, Paul P. - In: Operations management research : OMR ; advancing … 4 (2011) 1/2, pp. 1-5

Persistent link: https://www.econbiz.de/10011366683

Fundamentals of service science

Maglio, Paul P.; Spohrer, Jim - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 18-20

Persistent link: https://www.econbiz.de/10007908100

Guest editorial : how technology is changing the design and delivery of services

Davis, Mark M.; Spohrer, James C.; Maglio, Paul P. - In: Operations management research : OMR ; advancing … 4 (2011) 1/2, pp. 1-5

Persistent link: https://www.econbiz.de/10009892784

On modeling value constellations to understand complex service system interactions

Kieliszewski, Cheryl A.; Maglio, Paul P.; Cefkin, Melissa - In: European management journal : publ. twice a year for … 30 (2012) 5, pp. 438-451

Persistent link: https://www.econbiz.de/10010018147

A service science perspective on business model innovation

Maglio, Paul P.; Spohrer, Jim - In: Industrial marketing management : the international … 42 (2013) 5, pp. 665-670

Persistent link: https://www.econbiz.de/10010175129

The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value

Spohrer, Jim; Maglio, Paul P. - In: Production and operations management : an international … 17 (2008) 3, pp. 238-246

Persistent link: https://www.econbiz.de/10008072955

From self-service to super-service : a resource mapping framework for co-creating value by shifting the boundary between provider and customer

Campbell, Christopher S.; Maglio, Paul P.; Davis, Mark M. - In: Information systems and e-business management : ISeB 9 (2011) 2, pp. 173-191

Persistent link: https://www.econbiz.de/10009851109

A service of the

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