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The role of value in the delivery process of hospitality services

Lemmink, Jos; de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 19 (1998) 2, pp. 159-177

Persistent link: https://www.econbiz.de/10005299704

With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares

de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 21 (2000) 4, pp. 387-409

Persistent link: https://www.econbiz.de/10005383284

Commitment in auditor-client relationships: antecedents and consequences

de Ruyter, Ko; Wetzels, Martin - In: Accounting, Organizations and Society 24 (1999) 1, pp. 57-75

Persistent link: https://www.econbiz.de/10005219964

Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams

de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 576-587

Persistent link: https://www.econbiz.de/10007278677

Modelling firms propensity to continue service exporting: a cross-country analysis

Patterson, Paul G.; de Ruyter, Ko; Wetzels, Martin - In: International Business Review 8 (1999) 3, pp. 351-365

The pivotal role of services in international business is now receiving widespread recognition. Furthermore, the global marketplace is being increasingly characterised by the speed and ease with which such services cross national boundaries. This exploratory study of Australian and Dutch service...

Persistent link: https://www.econbiz.de/10009213046

Commitment in auditor-client relationships: antecedents and consequences

de Ruyter, Ko; Wetzels, Martin - In: Accounting, organizations and society : an … 24 (1999) 1, pp. 57-76

Persistent link: https://www.econbiz.de/10006053005

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Management science : journal of the Institute for … 51 (2005) 11, pp. 1610-1625

Persistent link: https://www.econbiz.de/10006076769

E-tailers versus retailers - Which factors determine consumer preferences

Keen, Cherie; Wetzels, Martin; de Ruyter, Ko; Feinberg, … - In: Journal of business research : JBR 57 (2004) 7, pp. 685-695

Persistent link: https://www.econbiz.de/10006718545

The Marketing-Finance Interface

de Ruyter, Ko; Wetzels, Martin - In: Journal of business research : JBR 50 (2000) 2, pp. 209-216

Persistent link: https://www.econbiz.de/10006727737

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Kleijnen, Mirella; de Ruyter, Ko; Wetzels, Martin - In: Journal of retailing 83 (2007) 1, pp. 33-46

Persistent link: https://www.econbiz.de/10007599010