This research examines the lead-time setting, capacity utilization, and pricing decisions facing a firm serving customers that are sensitive to quoted lead-times. We model the firm's operations as an M/M/1 queue and treat the demand to be linear in price and quoted lead-time. We analyze the...

This paper describes the development of an operations management model and its implementation in a simulation mode in order to study the effects of alternative organizational designs and person/work assignment criteria on the utilization of the technological and human resources of a firm. The...