We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2,500 customer responses, suggests that capability and usability are the critical drivers of overall customer satisfaction. We also find that the importance of seven key...

Background: Software reliability is of great importance for the development of embedded systems that are often used in applications that have requirements for safety. Since the life cycle of embedded products is becoming shorter, productivity and quality simultaneously required and closely in...

This article describes how software quality engineering is an inevitable activity, which must be accomplished during software development process in order to avoid software failures and ensuring its quality. Embedded systems are computer platforms, which require high quality software. Many...

This article describes how predicting change-prone classes is essential for effective development of software. Evaluating changes from one release of software to the next can enhance software quality. This article proposes an efficient novel-based approach for predicting changes early in the...

We present a framework for measuring software quality using pricing anddemand data, and empirical estimates that quantify the extent of qualitydegradation associated with software ver- sioning. Using a 7-month,108-product panel of software sales from Amazon.com, we document theextent to which...

Given the rapid development of computer techniques and the growing demand from the customer side, system customisation is becoming a necessity for software development, and this area of specialisation is attracting increasing attention from scholars. The innovative functions or applications...

Software projects are known for their time and cost overruns as well as their failure to meet the desired specifications. Studies from the western world have shown that the success rate hovers around 30% only. This research is reported from India, the hub of outsourced project development. Based...

For distributed applications, we define the linear, tree and graph structure types with different variants and modalities to aggregate them. The distributed applications have assigned structures that through their characteristics influence the costs of stages for developing cycle and the costs...

Development of software is one of the most expensive projects undertaken in practice. Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users’ requirements. By using...

The present paper is focused on the efficiency of processes within IT firms which design software products, by finding optimum management solutions for these types of activities. In order to achieve this, we focus on software products configuration management, with specific objectives in...