Chen, Hsi-Chin; Chang, Tsang-Chuan; Lin, Yun-Tsan; … - In: Quality & Quantity: International Journal of Methodology 47 (2013) 4, pp. 2065-2080
Amid the rise of the caring and nursing industry, more and more service institutions for the aged start operation and to provide the healthy and comfortable environment for the aged is literally the object that the operators pursue. Hence this article introduces the six-sigma DMAIC methodology...