Jeong, Ki‐Young; Cho, Hyunbo; Phillips, Don T. - In: Business Process Management Journal 14 (2008) 4, pp. 471-482
resource utilization, waiting time, and cycle time without relying on a time consuming simulation approach. Design … reusability. In addition, the performance of the open queuing network analyzer (QNA) is compared to the simulation through case …, it is found that they could obtain several meaningful system performance measures without simulation. They could also …