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Field, Joy M.; Victorino, Liana; Buell, Ryan W.; Dixon, … - In: Journal of Service Management 29 (2018) 1, pp. 55-97

Purpose: The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number...

Persistent link: https://www.econbiz.de/10012076610

Service operations : what have we learned?

Victorino, Liana; Field, Joy M.; Buell, Ryan W.; Dixon, … - In: Journal of Service Management 29 (2018) 1, pp. 39-54

Purpose: The purpose of this paper is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the paper provides a systematic literature review of operations articles published in the...

Persistent link: https://www.econbiz.de/10012076611

New service development competence and performance: an empirical investigation in retail banking

Menor, Larry J.; Roth, Aleda V. - In: Production and operations management : an international … 17 (2008) 3, pp. 267-284

Persistent link: https://www.econbiz.de/10003737951

New service development competence in retail banking: construct development and measurement validation

Menor, Larry J.; Roth, Aleda V. - In: Journal of operations management 25 (2007) 4, pp. 825-846

Persistent link: https://www.econbiz.de/10003490091

New service development competence in retail banking: Construct development and measurement validation

Menor, Larry J.; Roth, Aleda V. - In: Journal of operations management : publ. quarterly by … 25 (2007) 4, pp. 825-846

Persistent link: https://www.econbiz.de/10007735024

Insights into Service Operations Management: A Research Agenda

Roth, Aleda V.; Menor, Larry J. - In: Production and operations management : an international … 12 (2003) 2, pp. 145-163

Persistent link: https://www.econbiz.de/10007156283

Designing and Managing Service Operations: Introduction to the Special Issue

Roth, Aleda V.; Menor, Larry J. - In: Production and operations management : an international … 12 (2003) 2, pp. 141-144

Persistent link: https://www.econbiz.de/10007156284

New Service Development Competence and Performance: An Empirical Investigation in Retail Banking

Menor, Larry J.; Roth, Aleda V. - In: Production and operations management : an international … 17 (2008) 3, pp. 267-284

Persistent link: https://www.econbiz.de/10008072953

The right path to SCM-CRM integration

Mason, Charlotte H.; Roth, Aleda V. - In: Handbook of research on enterprise systems, (pp. 134-151). 2009

Persistent link: https://www.econbiz.de/10003849137

Toward a provider-based view on the design and delivery of quality e-service encounters

Cho, Yun Kyung; Menor, Larry J. - In: Journal of service research : JSR 13 (2010) 1, pp. 83-95

Persistent link: https://www.econbiz.de/10003959018

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