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Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai; Koole, Ger M.; Pot, Auke - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
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A simple staffing method for multiskill call centers
Pot, Auke; Bhulai, Sandjai; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
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A Simple Staffing Method for Multiskill Call Centers
Pot, Auke; Bhulai, Sandjai; Koole, Ger - In: Manufacturing & Service Operations Management 10 (2008) 3, pp. 421-428
We study a simple method for staffing in multiskill call centers. The method has short computation times and determines nearly optimal staffing levels. It is in both views competitive to other methods from the literature. Because of the fast and accurate performance of the method, many different...
Persistent link: https://www.econbiz.de/10009218554
Cover Image
A simple staffing method for multiskill call centers
Pot, Auke; Bhulai, Sandjai; Koole, Ger - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 421-428
Persistent link: https://www.econbiz.de/10009866219
Cover Image
Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai; Koole, Ger; Pot, Auke - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 411-420
Persistent link: https://www.econbiz.de/10009866220
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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A note on profit maximization and monotonicity for inbound call centers
Koole, Ger M.; Pot, Auke - In: Operations research 59 (2011) 5, pp. 1304-1308
Persistent link: https://www.econbiz.de/10010217996
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Workload minimization in re-entrant lines
Koole, Ger; Pot, Auke - In: European Journal of Operational Research 174 (2006) 1, pp. 216-233
Persistent link: https://www.econbiz.de/10005347640
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Workload minimization in re-entrant lines
Koole, Ger; Pot, Auke - In: European journal of operational research : EJOR 174 (2006) 1, pp. 216-233
Persistent link: https://www.econbiz.de/10007286152
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-269
Persistent link: https://www.econbiz.de/10008433258