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Estimating unconstrained customer choice set demand : a case study on airline reservation data

Haensel, Alwin; Koole, Ger M.; Erdman, Jeroen - In: Journal of choice modelling 4 (2011) 3, pp. 75-87

A good demand forecast should be at the heart of every Revenue Management model. Yet most demand models do not incorporate customer choice behavior under offered alternatives. We are using the ideas of customer choice sets to model the customer's buying behavior. The demand estimation method, as...

Persistent link: https://www.econbiz.de/10009546978

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721

Persistent link: https://www.econbiz.de/10009559848

Booking horizon forecasting with dynamic updating : a case study of hotel reservation data

Haensel, Alwin; Koole, Ger M. - In: International journal of forecasting 27 (2011) 3, pp. 942-960

Persistent link: https://www.econbiz.de/10009248060

Estimating unconstrained demand rate functions using customer choice sets

Haensel, Alwin; Koole, Ger M. - In: Journal of revenue and pricing management 10 (2011) 5, pp. 438-454

Persistent link: https://www.econbiz.de/10009303871

On the estimation of the true demand in call centers with redials and reconnects

Ding, Sihan; Koole, Ger M.; Mei, R. D. van der - In: European journal of operational research : EJOR 246 (2015) 1, pp. 250-262

Persistent link: https://www.econbiz.de/10011341649

Revenue management under customer choice behaviour with cancellations and overbooking

Sierag, D. D.; Koole, Ger M.; Mei, R. D. van der; Rest, … - In: European journal of operational research : EJOR 246 (2015) 1, pp. 170-185

Persistent link: https://www.econbiz.de/10011341676

Dynamic call center routing policies using call waiting and agent idle times

Chan, Wyean; Koole, Ger M.; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 544-560

Persistent link: https://www.econbiz.de/10010526446

Evaluating extraordinarily large reguests in a revenue management environment

Haensel, Alwin; Koole, Ger M. - In: Journal of revenue and pricing management 12 (2013) 4, pp. 320-338

Persistent link: https://www.econbiz.de/10009788502

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Jiménez, Tania; Koole, Ger M. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422

Persistent link: https://www.econbiz.de/10002094592

Optimal control in light traffic Markov decision processes

Koole, Ger M. - In: Mathematical methods of operations research 45 (1997) 1, pp. 63-79

Persistent link: https://www.econbiz.de/10001217609