Saunila, Minna; Rantala, Tero; Ukko, Juhani; Pekkola, Sanna - In: International Journal of Quality & Reliability Management 34 (2017) 4, pp. 478-493
customers. Current literature does not take into account how the value created by the entire network can be measured. The … purpose of this paper is to address this research gap by identifying how the value created by the maintenance network as well … propositions on how to measure network value in maintenance services. According to the results, the network value can be measured …