The impact of structural change is being substantially felt in middle management, with many commentators prepared to write off this tier of management. Explores the changing role of the middle manager and the implications for Human Resource Management. Drawing on two research programmes argues...

Personnel and HRM must face up to the challenge of the Government′s Citizen′s Charter and the implications of BS5750. Looks at the role of HR professionals in local authorities and how areas of operation will alter. The importance of justifying their role in the changes will be a major...

Investigates the efforts of King′s Lynn Borough Council and West Midlands‐based manufacturers, Edward Howell Galvanizers to achieve the Investors In People (IIP) standard. Highlights the results of these efforts by showing increases in effectiveness in both cases.

Purpose – The e‐business revolution which the world experienced over the past decade is forcing businesses to review, re‐engineer, and revolutionize traditional approaches to running a successful enterprise. Globalization and competition have also made it essential for companies to find...

Purpose – The purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular. Design/methodology/approach – The issue is presented through an extensive literature review, in addition to...

Purpose – The purpose of this paper is to provide the reader with a practical understanding of the dynamic changes in how résumés are handled by recruiters and the application of technology to the human resource (HR) functions not only of reading résumés, but also of how technology is...

Purpose – The purpose of the study is to explore the strategic growth challenges for the hospitality industry in the context of India. As the tourism industry is growing, Indian and global firms face new challenges which need to be addressed. Design/methodology/approach – The study involved...

Purpose – This research aims at evaluating and discussing developments and key challenges for the hospitality industry in an emerging global context and the impact of these changes on human resource development and management. Design/methodology/approach – This paper uses qualitative primary...

Purpose This paper aims to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work in Canada’s hotel industry. The outlook for the industry is that a critical shortage of skilled workers will continue to exist for at least the...

Purpose This paper aims to explore the challenges encountered by the hospitality and tourism industry in managing the labour challenges it faces presently and will face in the coming years. Although there are several issues at play, there are actions that industry members can take both...