This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a large professional services organization. Data were collected from 999 managers and professional field staff using...

A strategic communication system is the vehicle for creating, managing and disseminating an organization’s excellence in design, process, and human capital. We propose that organizational communication should be measured in an effort to influence the business outcomes and the behavior of...

Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and...

Purpose – This article aims to analyse the reasons for Spanish companies to invest in China and the factors that influence the success or failure of the venture during the implementation process. Design/methodology/approach – This paper is based on an interview held with the two partners of...

Highlights insights gained from five years of operating experience in a logistics partnership between a large US retailer and a provider of international logistical service. The insights gained from this partnership show that a third‐party logistics provider can help a firm achieve substantial...

It is all too easy, in the wake of september 11, to point the finger of blame for the current economic depression towards those responsible for the Twin Towers’ destruction. It is clear however, that for the auto industry, the origins of the problems it is experiencing began long before that...

Improving business performance often focuses on clearly articulated strategies, definite goals and structural change. However, even the best laid plans for change often fail to address that performance is inseparable from how an organization does what it does. Improved performance is impossible...

Despite considerable effort and significant improvements over the past decade, the productivity and competitiveness of UK industry are under even more pressure. Whilst UK industry has become much more dynamic, it still fails to match the competitiveness of its main overseas competition. For...

Imagine you are one of the growing number of organizations that elected to enter the global forum. Only imagine that you did this years ago and are now recognized as an international tour de force in your field. You have offices in more than 80 countries and employ over 85,000 people worldwide....

The idea that employees are an organization’s greatest resource is now accepted universally. All companies claim to subscribe to it, even those which treat staff in a cavalier fashion. For the majority of organizations, however, the belief is a genuine reflection of an awareness that they will...