1. Universities as knowledge-intensive learning organizations / Constantin Bratianu -- 2. Key characteristics relevant for selecting knowledge management software tools / Hanlie Smuts, Alta van der Merwe, Marianne Loock -- 3. Knowledge-based diffusion in practice / Hilary Berger, Paul...

Purpose – Extensive literature on business process management suggests that organisations could enhance their overall performance by adopting a process view of business. However, there is a lack of empirical research in this field. The purpose of this paper is to investigate the understanding...