Purpose – Market deregulation in the utilities sector has led to increased competition and rising customer expectations in both established and new markets. This, in turn, has forced organisations such as electricity and telecoms to make rapid, enterprise-wide changes on an increasingly...

This special issue focuses on the growing interest in the role of business in society. The term Corporate Social Responsibility (CSR) is often used as an umbrella term to encapsulate this. However, despite its roots in the theoretical literature tracing back to the 1930s and its practice dating...

Purpose – This paper arises from a study examining the causality of change by exploring whether best value and performance management had caused change within councils' waste services. The purpose of this paper is to represent one of the unforeseen findings arising from the research programme....