This citation by Robert Neal and Simon Wheatley from their 1998 article about investorsentiment offers several insights and paves the way for this first chapter by making thefollowing statements: First, the opinion of individual investors on the market isimportant. Second, they are often wrong....

Increasing the shares of Renewable Energy Sources (RES) and Distributed EnergyResources (DER) is one of the most important levers in many countries to cope withthe environmental, political, and economic challenges of future energy supply. Theunderlying question of this thesis is whether...

Contemporary studies show that the usage of health-related web portals increases continuously. Additionally, the internet’s usage is in a transition towards more user participation by allowing more and more user generated content. In the area of health care this development is commonly called...

Future sustainable energy systems will need efficient, clean,low-cost, renewable energy sources, as well as market structuresthat motivate sustainable behaviors on the part of householdsand businesses. “Smart grid” components can help consumersmanage their consumption only if pricing...

Future sustainable energy systems will need efficient, clean,low-cost, renewable energy sources, as well as market structuresthat motivate sustainable behaviors on the part ofhouseholds and businesses. “Smart grid” components canhelp consumers manage their consumption only if pricingpolicies...

This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...

The fundamental paradigm shift from a product- to a service-oriented economy implies novel technical and organizational challenges. The value generated by a service is mainly represented by intangible elements exposed at execution (Hill 1977). Therefore, a service consumer expects a service to...

Nach aktuellen Untersuchungen steigt die Nutzung von medizinischen Inhalten im Internetdrastisch [1]. Es bietet für Patienten und Mediziner eine Fülle an Informationen zu Krankheiten,Therapieformen und Produktbeschreibungen sowie vielfältige Möglichkeiten sich inGesundheitsportalen bzw....

Today's shift from a product- to a service-oriented economy entails fundamental technical, organizational and economic challenges. The value generated by a service is mainly represented by intangible elements exposed at execution (Hill, 1977). Hence, service consumers expect a service to...

The notions of collaborative information seeking (CIS) and socialsearch have extended the classical model of information seekingand retrieval. In its core, CIS and social search acknowledge theexistence of multiple users and study their implicit and explicitinteractions across various...