Today's shift from a product- to a service-oriented economy entails fundamental technical, organizational and economic challenges. The value generated by a service is mainly represented by intangible elements exposed at execution (Hill, 1977). Hence, service consumers expect a service to...

The notions of collaborative information seeking (CIS) and socialsearch have extended the classical model of information seekingand retrieval. In its core, CIS and social search acknowledge theexistence of multiple users and study their implicit and explicitinteractions across various...

The driving profile generator is a tool to generate an arbitrary number of car driving profilessuch that the resulting profiles are in the same form as those reported in the GermanMobility Panel (MOP) (BMVBS 2008), a large field study that reports car mobility forabout 12.000 individuals in...

Complementors accumulate reputation on an ever-increasing number of online platforms. While the effects of reputation within individual platforms are well-understood, its potential effectiveness across platform boundaries has received much less attention. This research note considers...