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Multilevel service design : fr...
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1
The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly
Kohijoki, Anna-Maija
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 370-377
Persistent link: https://www.econbiz.de/10009232564
Saved in:
2
Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement
Balint, Bryon
- In:
International journal of information systems in the …
7
(
2015
)
4
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011336540
Saved in:
3
Lean concept implementation in a consulting company
Balazin, Nenad
;
Stefanic, Nedeljko
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10010127946
Saved in:
4
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
5
Integrative Leistungserstellung und strategisches
Dienstleistungsmanagement
Hempe, Sabine
-
1997
Persistent link: https://www.econbiz.de/10000628108
Saved in:
6
From the bottom up : operations management in the hospitality industry
Jones, Peter
;
Lockwood, Andrew
- In:
The Sage handbook of hospitality management
,
(pp. 192-212)
.
2008
Persistent link: https://www.econbiz.de/10003756716
Saved in:
7
Auto Immune Systems®
Foitor, Wolfgang
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 309-322)
.
2009
Persistent link: https://www.econbiz.de/10003885221
Saved in:
8
Ganzheitliches Managementkonzept zur Optimierung und Steuerung von Serviceprozessen
Tietmeyer, Jan
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003885554
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9
Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol
;
Cater-Steel, Aileen
- In:
Information systems management
26
(
2009
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
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10
Aligning Six Sigma and ITIL to improve IT service management
Chan, Peter C.
;
Durant, Shauntell R.
;
Gall, Verna Mae
; …
-
2010
Persistent link: https://www.econbiz.de/10003912372
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